https://melissafalconettdesign.com/portfolio daily 0.75 2020-08-31 https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1583017173949-4YYKFLIQOI02IL8JZP3D/IntroSlide.png Portfolio https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1582824454857-XSZBJSSMKIPMCV32GRUH/2015-2019_Evolution.png Portfolio Scope and scale of platform grew approximately 250% between 2015 and 2019. https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1582780823668-8B6BFVWT3D6E1F286WR1/Nav+Documentation.png Portfolio https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1582825737964-S6SRHVJVEA8J2F77UTNW/image-asset.gif Portfolio New navigation system in action. https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1582780305474-7C13D7NEIT4L4XN50QUR/AppLanding-Schematic2.jpg Portfolio https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1582824572723-85V8BVVUGQ3N9GUZU057/image-asset.png Portfolio Navigation system in 2017 https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1582780291693-X468D8QKBW5KP5UURI0V/image-asset.jpeg Portfolio https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1582821472099-N0FZ75UT1TVZWRHQ7VYZ/IntroSlide.png Portfolio https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1582780312558-KNMUAY5PW9DD3KO0174F/RecordDetail-Schematic.jpg Portfolio https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1582936514346-GKNH58FA4G2ZAJM352RQ/Screen+Shot+2020-02-28+at+4.34.58+PM.png Portfolio GOMS modeling allowed us to estimate time on task savings, which drives operational cost at scale. https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1582935844312-7GCQ8LC6O0RJD9R3BTND/image-asset.png Portfolio - 60+ hours of UX research and usability testing Member Claims Associates were engaged as co-designers throughout the process. https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1582941780455-70J8AVY3IGNKKO03SBE9/Screen+Shot+2020-02-28+at+6.01.36+PM.png Portfolio https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1582942344615-N7EADHDYJ7W5CGJKQOSK/Screen+Shot+2020-02-28+at+6.11.40+PM.png Portfolio https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1582942930614-FZ9DQJTVLNP19NIOB6YC/DataCopyMapping.jpg Portfolio The design team mapped every edit type to help define edit categories for more human-centered language. https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1583037419379-1TY64SLU7L4O52R7X7UX/ClaimsDetail_Mocked.png Portfolio https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1582991328627-8R487PNO09T2J1PQKPZ3/image-asset.gif Portfolio Prototype of editing a claim line. https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1582936077156-2QXFA81NH3FXLTWMAFGZ/Screen+Shot+2020-02-28+at+4.21.02+PM.png Portfolio Shadowing Claims Associates from afar as they investigate a complex claim issue. https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1582936409782-I5E582PT71EHLSI46QGM/GOMS+Modeling+Overview+%26+Case+Study+%282%29.jpg Portfolio Example of interaction audit using GOMS modeling. https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1582936994812-BI0P28NI9PRTGL0RMT81/image-asset.png Portfolio https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1582991956182-E72IPW77QAXPKC429NW8/ezgif.com-video-to-gif+%282%29.gif Portfolio Prototype illustrating resolving a person match error. https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1582942316020-BC5PLAG5DCQN3ELXM4IO/image-asset.png Portfolio https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1582945260795-BNQWCNWMBNPGD4CSBQ3B/ClaimsAccumulatorEdit.png Portfolio Edit mode is full screened to help create focus for these types of detailed, sometimes complex tasks. This examples shows accumulator editing which happens when the amount applied to a deductible needs to be overridden. https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1582942950699-NIIUMUD1QRUR6HZMFQ0Q/Statuses.jpg Portfolio Examples of how different claim statuses appear in activity history. https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1583898155052-VG6O593DK2W55EMO4ITD/Log+In.png Portfolio Pre-login landing page of our Employer Compass product. https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1583897227289-L5GQE64FY394IFZ05NHT/image-asset.jpeg Portfolio Explorations for filter interaction patterns by our Senior Product Designer https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1583895704944-QWTFNJYU0O27YTCMYNGV/OldvsNew_People.png Portfolio https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1583898050502-W7EG2TMHKQI7ZY4D4B8B/Clinical+Detail.png Portfolio Displays analytics regarding a specific procedure. https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1583896500939-8KITYJOSIJQR7ANFS63S/OldvsNew_Claims.png Portfolio https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1583898018420-AIQDU9C6PFYD4SD55JLP/Claims+Analytics.png Portfolio Displays analytics regarding a specific category of clinical care. https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1583895757405-OB1C2LYETUZ1N9D4I8LB/image-asset.png Portfolio https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1583897186300-IOS7RK3HHD9AE2QY6DP7/Bar+graph_color+simulation.jpg Portfolio https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1583896458073-0Q44KZWJOPPEPKZW6LZO/OldvsNew_People.png Portfolio https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1583897208000-9SDC7F4OQMG76Q7Q62R3/Pie+chart%3A+color+simulation.jpg Portfolio https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1583897003907-0HFSPXVHN41D07E7GPLG/image-asset.jpeg Portfolio https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1583615275264-T4DC7XQ9F4LFK3SGAR77/ModelSketch3.jpg Portfolio https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1583615928263-4VLDCI89K0OZAMARI6SQ/IMG_20140502_113336.jpg Portfolio https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1583616101961-8ASB8Z87KU924G53NDMG/SFMOMA_IxDModelSpecs_Page_03.jpg Portfolio https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1583616102127-NJ8E0JKG9KLHTK6ML1FL/SFMOMA_IxDModelSpecs_Page_04.jpg Portfolio https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1583616105064-77BGSNETBLF8WZ9LTDZL/SFMOMA_IxDModelSpecs_Page_05.jpg Portfolio https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1583616105060-USX3YG8USX00DK1V7BP1/SFMOMA_IxDModelSpecs_Page_06.jpg Portfolio https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1583616108332-Y5U8Y17UJHEJQXNAI2ER/SFMOMA_IxDModelSpecs_Page_07.jpg Portfolio https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1583616107072-VH86XM3DE1YUC16MVJO8/SFMOMA_IxDModelSpecs_Page_08.jpg Portfolio https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1583616110099-9L43FO2Y56K00TCMKRF0/SFMOMA_IxDModelSpecs_Page_09.jpg Portfolio https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1583616118435-3U8I1WJAHFFGTA75LTH8/SFMOMA_IxDModelSpecs_Page_10.jpg Portfolio https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1583616076885-Y2NERT93NJ2R5N1KDM19/SFMOMA_IxDModelSpecs_Page_02.jpg Portfolio https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1583615267744-ZZFS3GRHRKISO2X3CBCC/ModelSketch2.jpg Portfolio https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1583615580866-D5REQ96MBAT0RYVZCI77/image-asset.jpeg Portfolio Interaction model documentation https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1583615286687-4BP95JJKB1LD597CPA65/ModelSketch.jpg Portfolio https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1583615343928-MXAI26FKAEMQY063VB0G/secondreview.jpg Portfolio https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1583615102351-AW89U0LVFL3JK2GQHN30/WP_20140529_005.jpg Portfolio Reviewing an early prototype https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1583037765376-KWJQ0EFJHFKG4R1OV0EZ/Plans_Thumbnail.png Portfolio https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1598734667124-DY86BUJZGJ5YIDB1TZWF/architecture-05.png Portfolio https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1598737314006-JBMZ4JJI7IRAK61MINL6/Asset+1%404x.png Portfolio https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1598737411588-K0U7PPE7RE8XZ58K5OVN/LL_Insights_Claims_Hero_Desktop_RET.jpg Portfolio https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1598740674355-9AK82I96J7A5V7VF396P/download+%281%29.png Portfolio https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1598740810793-X5HO0ICPLOJE5RKR3A3V/EnergySense.jpg Portfolio https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1422572766628-1QT9LLB0HQQ6PHFJMVKM/sfsf.jpg Portfolio https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1422572957938-UPJS3VARZLATEPZU3J0W/GreatTraitor.jpg Portfolio https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1424824806329-CFQLF0Y2CPOEKV4WS05F/CenturyLInk.jpg Portfolio https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1424824852234-9LM4DP8QHR12ZHQSBVVG/OpenEnglish.jpg Portfolio https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1424824875570-GQ89L1GA4PQQOUBTG33A/BlueButton.jpg Portfolio https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1424824894334-4KC65C5PN4TVUPK0T0L2/Audible.jpg Portfolio https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1425507337288-77ERXJXDAOUMSOEUTAU0/GlobalLives.jpg Portfolio https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1425584405901-BWBSQPFHZEMSWL3CXO3Y/manatee.jpg Portfolio https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1435259129581-6G2N4M4VET599ZS0LLFO/Henri-portrait.png Portfolio https://melissafalconettdesign.com/talk-teach daily 0.75 2020-02-24 https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1474150286706-UMBXLSIX13UZZRKUDZQN/SXSW_TangibleMemory-4_3.003.jpeg Talk / Teach https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1474153945575-3GBYEUP7BWNLHDGFSCRN/SXSW_TangibleMemory-4_3.001.jpeg Talk / Teach This essay is from a talk I presented at SXSW Interactive 2014 https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1474152093067-05A4ODFN7UEPA4E1BLB3/image-asset.png Talk / Teach Commander Data taking a moment to remember Tasha Yar. https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1474152520818-0QROC1NUPSZYXOV9G06E/image-asset.png Talk / Teach From the short film "Rewirement" https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1474150920796-KHGSOZK2GA27OVSNAUKL/image-asset.jpeg Talk / Teach https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1474153885838-L1LRQW238XT164HMJJIA/SXSW_TangibleMemory-4_3.005.jpeg Talk / Teach https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1503513944407-9RAMB0W87WHBBYMEZL5J/image-asset.jpeg Talk / Teach - Final Destination: Creating a Better Afterlife for Our Digital Treasures [ Scroll to 16:11 ] Products have a perspective problem. Their views of typical user journeys are too narrow and fail to account for one of our most basic human qualities - mortality. Many services, like Facebook and Instagram, generate rich personal content that people increasingly view as invaluable records of their life experiences. When someone dies, these services provide, at best, profile deactivation or memorial options. While this supports access control or profile removal it leaves us with little ability to collect, preserve and pass on these valuable heirlooms to our relatives in any meaningful way. Instead, we are left with significant parts of our personal heritage floating in a digital purgatory, just out of reach to those who treasure it most. Highly personal and social products have an obligation to address their users’ needs before and beyond death. “Final Destination: Creating a better afterlife for our digital treasures” will present the social and business benefits, along with some practical considerations, of supporting needs within this most universal of human contexts. https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1503514913697-YDOGIZ30ORSHNDVR1RGN/IASummit17_FinalDestination-2.001.jpeg Talk / Teach - iA Summit Talk "Final Destination: Creating a better afterlife for digital treasures." SESSION SUMMARY View video Products have a perspective problem. Their view of a user’s journey is too narrow and fails to account for one of the most basic human qualities of their customers – mortality. Many digital services that generate personal content and data provide, at best, deactivation and/or memorialization options. This approach addresses profile access control or removal but neglects needs surrounding content collection, preservation and inheritance. People increasingly view their digital content as valuable heirlooms, serving as rich records of their life’s experiences to be shared beyond their lifetime. In reality, friends and family of deceased customers are left with little or no options to retrieve these heirlooms in any meaningful way. The result is large amounts of rich, personal and emotionally significant content left to float in a digital purgatory, just out of reach to those who treasure it most. Products that sit within highly personal and social spaces have an obligation to their customer community to address these needs. This session will present a framework and set of guiding principles for supporting this underserved, yet important, phase of a product’s user experience. https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1582569913302-Y52JW56O2L4DJV38WSGR/image-asset.jpeg Talk / Teach https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1425587153615-ZXZKU59YYRTYY3EJOUSE/BuildingNarratives.jpg Talk / Teach https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1425587189837-FYN72JYW6I5G3RPJG82F/EnergyNarratives.jpg Talk / Teach https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1457387570275-RMRZWISM4YG8VKB6AQOW/Method_Henri_IoT_experience-design_box_green_light.jpg Talk / Teach https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1457392990975-4GN5J9ORPY8HMVDL5QPX/CaseStudy_Thumbnail.jpg Talk / Teach https://melissafalconettdesign.com/home daily 1.0 2020-09-01 https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1472685649905-PN0QP1ATBG1UUAXYEK0A/IMG_6026.JPG Home https://melissafalconettdesign.com/about-1 daily 0.75 2020-08-29 https://images.squarespace-cdn.com/content/v1/548c8f2be4b0999c4d8678f0/1598740345586-RCNTXYRFGW3YSJRNP246/Melissa+M+3+3.24.51+PM.jpg About